# Support — Genyra

> Get a support enquiry to the right place. Include the affected system, symptoms and recent changes, without sending passwords or customer data.

Canonical page: https://genyra.com/support

Identify the system, describe the fault and tell us what changed. Existing customers should use the support route in their agreement.

## Already working with us?

Use the contact and escalation route in your agreement. Include the project or product name and the effect on your work. Your agreement sets coverage and response terms.

## Make the fault reproducible.

Tell us what you did, what you expected and what happened instead. Include the application version, when the issue began, whether it repeats and any recent update. Redact error messages; never send passwords, access tokens or live customer records.

## Product enquiries go to the product team.

RIFT Control and RIFT Workspace are in development. Name the product when asking about its direction or an enterprise requirement. For a separately operated product, use that operator’s support information.

## Keep your enquiry reference.

Use a work email and include the relevant organisation, project or agreement. A reference confirms that the contact form recorded your message. If the form reports an error, keep your details and retry or use the published email address.

## Related work

- [Contact Genyra](https://genyra.com/contact): Contact Genyra about software development, software archaeology, infrastructure, product requirements or a partnership.
- [Software and product catalogue](https://genyra.com/software/products): Explore RIFT Control and RIFT Workspace in development, with clear product status and links to separately operated destinations.
- [Managed infrastructure](https://genyra.com/infrastructure/managed-infrastructure): Managed infrastructure enquiries covering maintenance, monitoring, access, change control, recovery and service responsibilities.

Contact: contact@genyra.com

Genyra LLC and the Dubai business Genyra L.L.C-FZ / Genyra.ai are distinct entities. Project scope and the contracting entity are agreed explicitly.