# Custom AI solutions — Genyra > Custom AI solutions built around a task your people already perform: contract review, claim triage, case summaries and answers from your records, sources cited. Canonical page: https://genyra.com/ai/custom-solutions AI systems designed from a workflow the organisation already runs, grounded in its own material, with people in the decision and a record of every answer. Custom AI engagements are contracted with Genyra L.L.C-FZ, the separate Dubai company that operates genyra.ai. Genyra.com describes the practice; the agreement names the company doing the work. ## A workflow first. Then a model. We start with the task: who performs it, what they read, what they decide and what they produce. From that come the inputs the system may use, the output it must produce and the point at which a person takes over. Only then is a model selected, and it is selected to fit the task rather than the other way round. This is also where the contracting entity is confirmed. Custom AI engagements are contracted with Genyra L.L.C-FZ in Dubai, which operates genyra.ai; genyra.com describes the practice. ## Documents and cases, handled as records. Legal matters, insurance claims, patient correspondence and financial files share a shape: many documents, one question, one accountable decision. A custom solution reads the documents, extracts what the task needs, drafts the summary or answer and attaches the source of every statement. The case stays a record with a history, not a chat. ## Answers from your material, cited. The system retrieves passages from the organisation’s own documents, indexed inside its boundary, and answers from those passages. Each answer names the document and the clause, page or entry it relies on. If the material does not contain an answer, the system says so instead of producing one. ## Human review and an audit trail. A named reviewer sees the draft, the cited passages and a note on the limits of the answer, then approves or sends it back. The decision, the reviewer, the documents used and the model version are written to an audit log that the organisation keeps. Nothing goes out unreviewed unless the organisation has decided, in writing, that a class of output may. ## Evaluated against your own examples. Before anything is relied on, the system is run against cases the organisation has already decided, and its output is compared with what the people did. Disagreements are examined one by one. The evaluation set, the results and the changes made in response are kept, so the next change can be judged against the same examples. ## What is automated, and what is not. The engagement states this plainly. Automated: reading, retrieval, extraction, drafting, consistency checks and routing. Not automated: the decision that binds the organisation, advice to a client or patient, and any action the organisation’s rules reserve to a person. The line is written into the design and enforced by the system, not left to habit. - Reading, retrieval and extraction - Drafts with cited sources - Consistency and completeness checks - Reserved to a person: the binding decision ## Related work - [Private AI deployment](https://genyra.com/ai/private-deployment): Private AI deployment: self-hosted LLMs, retrieval and audit logs on-premise or in a dedicated environment. Residency by design, no training on your data. - [Managed AI operation](https://genyra.com/ai/managed-operation): Managed AI services for deployed systems: an operator, monitoring, version history for models and prompts, evaluation, change control and incident planning. - [Intelligent automation](https://genyra.com/solutions/intelligent-automation): Intelligent automation and business process automation: workflows automated where the rule is clear, exceptions routed to people and every decision recorded. Contact: contact@genyra.com Genyra LLC and the Dubai business Genyra L.L.C-FZ / Genyra.ai are distinct entities. Project scope and the contracting entity are agreed explicitly.